Return and Exchange Policy:
1. Eligibility:
Returns and exchanges are accepted within 2 days of receiving the item.
The item must be unused, in its original packaging, and with all tags attached.
2. Initiating a Return or Exchange:
Customers must notify us of their intention to return or exchange by contacting our customer service team on 0772731765
Clearly state the reason for the return or exchange.
3. Return Shipping:
Customers are responsible for both the return shipping and sending costs unless the received item is defective or incorrect.
4. Condition of Returned Items:
Returned items will be inspected. An exchange will only be processed if the item is in its original condition.
5. Exchanges:
Exchanges are subject to product availability.
6. Non-Returnable Items:
Certain items, such as underwear or personalized items, may not be eligible for return or exchange due to hygiene or customization reasons.
7. Damaged or Defective Items:
Customers must report damaged or defective items within 1 day of receiving the order.
8. Cancellation of Orders:
Orders can be canceled within 1 hour of purchase. Once shipped, the return policy applies.